Premier Essay is a well-known essay writing service that has been operating since 2013. Over the years, they have worked on thousands of essays for students across the world. Like any other service, Premier Essay also faces criticism from some quarters. In this in-depth review, we take an unbiased look at both the positives and negatives of using Premier Essay based on customer reviews, the company’s website information, and third-party analyses.
Writing Quality
When it comes to the main task of writing high-quality essays, most Premier Essay reviews are positive about the company’s performance. Customers appreciate the fact that the writers follow instructions carefully and produce original content that meets the specified academic standards. The language used is formal yet easy to understand. References and citations are also included as per the formatting style chosen by the customer. Customers have reported receiving top grades for the essays completed by Premier Essay writers.
A few customers have also complained about grammar, spelling or factual errors creeping into their final essays on rare occasions. While such lapses are understandable given the tight deadlines, it can jeopardize the grades if not revised on time. Premier Essay does allow free revisions to rectify any issues. Overall, the writing quality seems to be above average for a paper writing service.
Delivery Times
Meeting delivery deadlines is critical for any paper help service and Premier Essay seems capable of handling most orders within the committed turnaround times. For regular essay orders, the estimated completion is 14 business days which many customers have confirmed. For urgent orders with deadlines under 14 days, the delivery is promised within 48 hours. While such short deadlines are risky, Premier Essay has generally managed to come through, according to customer reviews. A few orders have been completed even earlier than the estimated timeline. This depends on the length, complexity of the paper and the writer’s availability.
During peak seasons such as before exam deadlines, some customers have complained about delays of a few days due to high order volumes. While the delays are usually communicated in advance, it can still cause problems if the students do not factor in such possibilities in their planning. Overall, the delivery times are acceptable considering the short notice periods for most urgent essay orders.
Pricing and Discounts
Pricing is another factor carefully evaluated in any Premier Essay review. The rates advertised on the website seem to be reasonable and competitive for the industry. The actual prices may vary depending on factors like academic level, type of paper, number of pages, urgency, and additional features like formatting, topic research etc. Customers have to go through a quote generation process giving all required details to get an accurate price quote.
For regular essay papers, basic costs start around $11 per page for high school level and rise to $18-22 for college and university levels. Dissertations, research papers and more complex writing tasks tend to be priced higher. Additional features attract extra charges which can shoot up the costs significantly for urgent or heavily formatted orders.
That said, Premier Essay also offers various discounts to loyal customers. Regular customers can earn loyalty points with repeat orders to avail discount coupons. Students subscribing to Premier’s VIP membership program get access to a host of benefits including lower rates. First-time customers are also eligible for attractive welcome bonuses and introductory offers. Make the most of these discounts to optimize your savings. Overall, pricing seems reasonable though the final costs depend on individual requirements.
Quality of Customer Support
Customer support and communication are crucial aspects evaluated in any essay writing service review. Premier Essay seems to have a responsive customer care team available via calls, emails, and live chat all round the clock. Most customers have praised the representatives for being polite, prompt, and equipped to handle all types of queries professionally. Doubts about order status, pricing or other issues are addressed efficiently.
The website also offers self-help resources like guides, FAQs, samples and tutorials to clarify doubts independently. A few isolated reviews have flagged delays or unsatisfactory replies from the support team during especially busy periods. Some customers also wished for more transparent status updates on order progress.
While the overall customer service standard seems good, occasional gaps do stand out, especially during exceptional volumes. Round-the-clock assistance via multiple channels is a big positive though. On-demand order tracking and proactive notifications can further optimize the experience. Overall, Premier Essay’s responsive customer support deserves appreciation for most queries and issues.
Revisions and Refunds
In terms of revisions and refund policies, Premier Essay seems average. Students are entitled to an unlimited number of free revisions within 7 days of delivery to fix issues like grammatical errors, formatting inconsistencies or adding more details per feedback. Revisions requiring significant reworking may attract extra charges depending on the scope of changes.
The refund policy is also realistic – full refunds are given only for unassigned orders canceled well in advance. Partial refunds ranging from 50-80% are granted for assigned orders based on the stage of completion. No refunds are allowed for completed or plagiarized papers. While such conditions help maintain service quality, students should factor in the lack of a completely flexible refund/revision policy.
Trustpilot and SiteJabber Reviews
Customer reviews on third-party rating platforms like Trustpilot and SiteJabber provide more insight into actual experiences with Premier Essay. At the time of this review, the service had over 1700 reviews on Trustpilot with an average rating of 3.7/5. While 62% of reviews were positive praising the quality and timeliness, 25% reported issues like delays, substandard revisions or communication gaps. On SiteJabber, over 1500 reviews yielded an average rating of 4.2/5 with 69% positive feedback.
The mixed reviews are understandable given the volume of orders handled. Most praise the writing caliber whereas negative feedback highlights isolated glitches rather than major systematic issues. This suggests Premier Essay is a capable service provider dealing with occasional inadequacies like any other. An advantage is that most dissatisfied customers report getting helpful resolutions too.
Conclusion – Is Premier Essay Legit or Not?
To summarize this in-depth Premier Essay review based on all available parameters, it seems this paper writing assistance provider is legit and capable of delivering quality custom papers to most customers. The major positives include competent writing and research, timely delivery of most orders, 24/7 responsive customer service care and reasonable pricing with discounts. While not completely flawless, isolated minor issues raise eyebrows for a few orders are far from being a deal-breaker for the majority.
With over 2 decades of experience and an impressive portfolio of satisfied students, Premier Essay has certainly established itself as a credible brand for academic help. Of course, students must do ample research, carefully review requirements and set realistic expectations to minimize problems. Overall, this review suggests Premier Essay is a dependable option for students looking for genuine essay help from experienced writers within committed deadlines and at optimized costs. Proper factoring of policies, procedures and potential limitations will help manage experiences better too.
Andrew Stroud